How to Improve Legal Client Retention with PantherPayments
Practice Panther
APRIL 17, 2025
While law firms should always prioritize growth, many tend to focus solely on attracting new clients when, in reality, retaining existing clients is the most consistent route to long-term success. Consider the numbers: a Harvard Business study concluded that acquiring a new customer can cost between 5 and 7 times more than retaining a current customer.
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